Shipping

We are shipping daily with to most countries within EU, USA and Asia.

Shipping time will normally be 2-6 working days. (this may be affected under the pandemic).

When the order is sent, you will receive an email with information and how you can track the package.

Uncollected / delivered packages:
If the forwarder can’t deliver the package or if it doesn’t get picked up we will charge 80 EUR for shipping and administrative costs for us.

Returns

We offer returns within 30 days after delivery.

Return shipping is paid by the buyer himself (€10 fee with attached return label within Sweden, returns outside of Sweden should consider using a trackable package).

The product/products must be unused and in new condition. If not, the exchange will not be approved and the product will be sent back to you. The refund for the item will be made in the same way the payment was made. This will be done when we have received the item and checked it.

Remember that all the cases for the products belong to the product itself and must not be destroyed or damaged. If so, a fee of €30 will be added.

Warranty

If you have received a product with an error or if we have sent the wrong product, we will replace you free of charge with a new product. If it is not in stock, we will make a return and reimburse you all costs. If there is visible damage to the package upon delivery, please refuse it and contact us.

For return and exchange due to defects in the product contact:

help@tursnowboards.com

TUR Snowboards
Årevägen 115
SE-837 52 Åre
Sweden